FAQ

Is it important for me to register before I buy anything on eStore.lk?

Not at all. You can make a purchase without having to sign up. Before do the payment you can sign up if you needed.

 

Are there any perks of registering on eStore.lk?

Yes. There are definitely a few advantages of signing up:

  • You will have quicker and smoother transactions
  • Your past shipping addresses will be saved so that you don't have to enter them all over again in your next visit.
  • You can track the history of every order with their details in your account.

Thinking signing up is complicated? All you need to be ready with is your e-mail ID!

Do I have to pay any shipping or delivery charges?

There are NO delivery charges.

What should I do if I find my package opened or tampered with upon delivery?

Please don't accept an open or tampered package. Report this concern by filling up our Contact Us form with your order details and we will look at it immediately and get back to you.

Why have I not received my product yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date.

I want to ship something abroad. Can I do that?

We don't deliver products internationally right. You can, however, place orders in Sri Lanka from anywhere in the world.

Would packaging/wrapping be done?

Packaging/wrapping would be done by the merchant prior to handing over to delivery service. If special packaging is required please contact the merchant or specify under notes.

What do I do if I receive wrong product or product received is different from the description on eStore.lk?

If you receive a wrong product, we request you to report your concern through our Contact Us  form within 7 days of receipt of your order. We’ll get back to you and arrange reverse pickup for the product within 5 working days of receipt of your complaint.

Do your products come with guarantee/warrantee details?

eStore.lk guarantees 100% customer satisfaction, security, quality, support and value for money. All products sold on eStore.lk are original and covered under fixed period warranty for hardware or software issues, wherever applicable. Please read the product page carefully for more details.

I haven't received any e-mail confirmation about the order I just placed on eStore.lk. What should I do?

Please fill in our Contact Us form with your transaction details and we will look into it immediately and get back to you with the confirmation.

How do I know my purchase is complete?

You will see a confirmation message on the screen along with your order number and you will also receive your eStore.lk invoice over email to confirm your purchase.

I did not get an invoice with my product bought from eStore.lk. What should I do?

All eStore.lk products are delivered along with an invoice. In case an invoice is not given to you along with your delivered product, please fill in our Contact Us form with your transaction details and we will look into it immediately.

I am concerned about the privacy of my personal information I have shared with eStore.lk.

We understand that you value your privacy, and we respect it. eStore.lk is committed to maintaining complete confidentiality and privacy of the data that you share with us. You may go through our Privacy Policy

Which payment options can I use on eStore.lk?

- Credit Card Payment
- Bank Deposit
- mCash
- Cash On Delivery (COD)

Which credit cards can I use on eStore.lk?

    - Master
    - Visa

How can I pay with mCash?

If you are a Mobitel subscriber you can get started with mCash by dialing #111# - You can top up your mCash Account at any Mobitel/SLT Branch or at over 4000 mCash Retailers, and pay to eStore online & you will be directed to the mCash Payment Gateway.

How do I cancel my order?

You can cancel your order any time before the shipping of your product. If your registered customer just click the cancel button view on the My Order in your eStore.lk account if not fill up our Contact Us form with your order details and we will cancel it and initiate your refund.