What is eStore.lk's Free & Easy Returns policy?
We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.
We assure you that all products sold on eStore.lk are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Free & Easy Returns promise has got you covered.
Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund, backed by the 7 Day Replacement Guarantee for all sellers on eStore.lk.
How do I return an item purchased on eStore.lk
Returns are easy, simply follow these steps
- Contact us and provide Order ID details.
- Customer Support will confirm the return request and will inform you about the pickup process.
- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
- We do not charge extra for returns and all replacements/pickups are done free of cost.
- Number of days within which return can be initiated varies from seller to seller. You must contact us within the defined period to initiate the return.
- We support Replacement across categories/sellers in case of damaged item.
- Customer Support will inform you about the pickup process.
- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
- Made-to-order/custom Jewellery cannot be returned.
All this is subject to the Seller's return policy. Returns are covered by the 7 Day Replacement Guarantee for all sellers on eStore.lk.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
- Return request is made outside the specified time frame
- Product is damaged because of use or Product is not in the same condition as you received it
- Specific categories like innerwear, lingerie, socks, jewellery freebies and clothing freebies
- Defective products which are covered under the manufacturer's warranty
- Innerwear, lingerie, socks and clothing freebies
- Any consumable item which has been used or installed
- Products with tampered or missing serial numbers
- Items that are returned without original packaging, freebies or accessories
- Made-to-order/Custom Jewellery
What is eStore.lk's Replacement Guarantee?
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 7 days of delivery from any sellers.
Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.
When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
Refunds are issued when
1. You made payment to the seller through the eStore.lk website, but the seller failed to deliver the item within 3 calendar days from the maximum estimated delivery date for your order; or
2. You received the item, but the item was defective, damaged, or not the item depicted in the seller's description; or
3. You have returned the item to the seller under an agreement between you and the seller but the seller has not provided the agreed refund to you after receiving the item.
Damaged/ Defective items must be returned in the original condition they were received in with all the accompanying accessories.
In the event the return of a product is duly accepted by eStore.lk , the value of such product, as originally paid by you will be refunded to You. Refund will be processed based on the mode of payment and eStore.lk or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:
1. Orders paid online will be refunded within 5-10 working days through the online account or via cheque, depending on the then current circumstances as determined by eStore.lk ;
2. For Direct Bank Deposits, You will be provided with a refund cheque.